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Black paint scratches, swirls, spiderwebs

2507 Views 0 Replies 1 Participant Last post by  Chris Hess
I have been having issues with the paint repair on my vehicle since we took delivery on August 17th. When I purchased the car I found the deal online and negotiated the deal before going to the dealer. I arrived to find the vehicle completely dirty but they said they would clean it so I did the test drive and moved forward. Upon delivery, it was 8pm and dark so the car looked perfect. The next day I saw the imperfections in the sun and called the salesperson. He assured me it would be taken care of.

Long story short, they have tried twice to fix the issues and have made it worse. Before taking the second time I had the customer service team and salesperson verify what they would do to the car. They said they would be doing a full polish. When I picked up the vehicle, it was covered in dust, and when I got home, all of the paint issues were still there.

I pursued BBB and Ford Motors directly, but I'm wondering if anyone else had any similar issues. Quote from detailers range from $400 to $800 but I've never worked with a detailer before. Any help or comments are welcomed.


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